For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
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On Demand Course: CAPP Practice Exam (0816)
What to Expect
The CAPP practice examination consists of 165 four-option, multiple-choice questions, administered online.
Each multiple-choice question has four answer choices; only one answer is correct. You may stop and start the practice exam at your convenience; the exam will resume where you left off.
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On Demand Course: Conflict Resolution (0816)
Conflicts are inevitable for anyone who deals with customers, colleagues, or teams. Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict while offering useful techniques for successful communication with coworkers and customers.
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On Demand Course: Customer Service (0816)
What defines good customer service? It may sound simple, but it’s all about skills, including active listening, positively reframing customer words, understanding nonverbal behaviors, and specific communication techniques. This course is designed for frontline parking personnel and their managers, this one-hour course can revolutionize your organization’s customer interactions.
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On Demand Course: Foundations of Finance (0816)
Do you know how to develop a financial model and budget for operations and capital planning? Illustrate the fundamentals of bond financing, including the use of bonds to raise capital? This course will equip you to speak the language of finance and understand how to manage your operations (and your bottom line) more effectively.
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On Demand Course: Article Quiz: Greening Communities through Parking (0816)
In this article-based course, the participant will learn about the sustainability movement in the parking and transportation industries from thought leaders, develop a foundation level understanding of garage certification, and the relationship to IPI's Sustainability Framework and LEED. IPI’s """"""""Framework on Sustainability for Parking Design, Management and Operations"""""""" is illustrated and recaps action items and goals to implement the latest sustainable parking and transportation solutions. Read the detailed case studies of Parksmart-certified garages - Parksmart is the only rating system defining and recognizing sustainable practices in parking structure management, programming, design, and technology.
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On Demand Course: On-Street Parking Management (0816)
Managing the supply of on-street parking is one of the toughest challenges facing any municipality, and it underscores the critical need for a good parking regulations analyst. Success hinges on the identification and consideration of various stakeholders, a knowledge of on-street parking management techniques, and an understanding of the principles behind effective parking regulations.
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On Demand Course: Transportation Demand Management: Parking Strategies (0217)
For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
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On Demand Course: Article Quiz: Environmental Sustainability, Wellness, Third Party Certifications and Parking (0219)
This is an online reading course with a quiz to complete once you finish reading the bundled articles. Read the articles about sustainable parking and mobility projects, the WELL Building Standard, Parksmart and LEED certification. Recognize how the parking and mobility industry is embracing sustainable concepts and strategies into their programs and projects by reading the seven case studies presented. Discover the fundamentals of the WELL Building Standard through the impacts of our natural and built environments. Identify the synergies between LEED and Parksmart. Once all three articles have been read, you will complete a 10-question quiz.
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On Demand Course: TDM & LEED for Parking (1219)
About the course: This course will perform a deeper dive on transportation demand management (TDM), its relationship to parking, and how a project can best incorporate TDM to achieve desired results. Specific synergies between Parksmart and LEED for credit opportunities will be highlighted as well as innovative ideas to consider for potential LEED credit. This course consists of a 20-minute video, articles and online resources.
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On Demand Course: Fundamentals of Parking & Mobility (1219)
About the course: The Fundamentals of Parking & Mobility course is a perfect way to acquaint newly-hired parking professionals with the industry to this industry. This course offers an introduction to parking planning, customer relationships, regulations and enforcement, technology, TDM, maintenance and repairs, safety and security, and mobility and the future. Students who complete all of the modules are presented with an assessment. Those who score 70 percent or better on the assessment receive completion certificates.
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On Demand Course: TDM & COVID-19: The Good, the Bad, the Ugly & Potential Opportunities (0920)
This is free for members; $99 for non-members.
About the course: Transportation Demand Management continues to evolve and change as the parking, transportation, and mobility industry adapts to the ongoing COVID-19 crisis. Preview new research and data on trends and impacts from IPMI’s COVID-19 Industry Impact & Benchmarking Survey. Traditional TDM strategies in many cases simply do not apply – and every market segment has made changes to programming differently. Join us as we discuss changes in travel modes and behavior as well as explore what’s happening to transit, fleets, TNCs, and micro-mobility options in university, municipal, and academic eco-systems. The panel will examine parking, permits, pricing, and of course, recovery.
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