For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
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What to Expect
The CAPP practice examination consists of 165 four-option, multiple-choice questions, administered online.
Each multiple-choice question has four answer choices; only one answer is correct. You may stop and start the practice exam at your convenience; the exam will resume where you left off.
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Conflicts are inevitable for anyone who deals with customers, colleagues, or teams. Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict while offering useful techniques for successful communication with coworkers and customers.
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What defines good customer service? It may sound simple, but it’s all about skills, including active listening, positively reframing customer words, understanding nonverbal behaviors, and specific communication techniques. This course is designed for frontline parking personnel and their managers, this one-hour course can revolutionize your organization’s customer interactions.
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Do you know how to develop a financial model and budget for operations and capital planning? Illustrate the fundamentals of bond financing, including the use of bonds to raise capital? This course will equip you to speak the language of finance and understand how to manage your operations (and your bottom line) more effectively.
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In this article-based course, the participant will learn about the sustainability movement in the parking and transportation industries from thought leaders, develop a foundation level understanding of garage certification, and the relationship to IPI's Sustainability Framework and LEED. IPI’s """"""""Framework on Sustainability for Parking Design, Management and Operations"""""""" is illustrated and recaps action items and goals to implement the latest sustainable parking and transportation solutions. Read the detailed case studies of Parksmart-certified garages - Parksmart is the only rating system defining and recognizing sustainable practices in parking structure management, programming, design, and technology.
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Managing the supply of on-street parking is one of the toughest challenges facing any municipality, and it underscores the critical need for a good parking regulations analyst. Success hinges on the identification and consideration of various stakeholders, a knowledge of on-street parking management techniques, and an understanding of the principles behind effective parking regulations.
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For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
Learn more about this event.
For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
Learn more about this event.
This course will introduce the complex relationships among parking, transportation, and sustainability, culminating in the certification of parking structures by exploring the measures described in the Parksmart Certification Standard.
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In this reading-based course the reader will read articles about the Babcock Ranch community, experts ideas for sustainability in the short-term, best practices in bike share, and China’s final word on fossil-fuel automobiles. This reading should take approximately 35 minutes. Using these articles, then complete a 10-question quiz on the selected readings.
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The four modules that make up this course are modeled after the first four elements for Section A: Management of the Parksmart Certification Standard. The modules are parking pricing, shared parking, transportation management association (TMA)/organization (TMO), and recycling program. This course will provide information on what evidence and documentation you will need to provide to submit for Parksmart certification.
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This is an online reading course with a quiz to complete once you finish reading the bundled articles. Read the articles about sustainable parking and mobility projects, the WELL Building Standard, Parksmart and LEED certification. Recognize how the parking and mobility industry is embracing sustainable concepts and strategies into their programs and projects by reading the seven case studies presented. Discover the fundamentals of the WELL Building Standard through the impacts of our natural and built environments. Identify the synergies between LEED and Parksmart. Once all three articles have been read, you will complete a 10-question quiz.
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The four modules that make up this course are modeled after the elements 5 through 8 for Section A: Management of the Parksmart Certification Standard. The modules are Sustainable Purchasing Program, Proactive Operational Maintenance, Cleaning Procedures – Occupied Spaces, and Cleaning Procedures – Parking Decks. This course will provide information on what evidence and documentation you will need to provide to submit for Parksmart certification. This course also includes on the job worksheets.
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This course consists of two parts: 1) the types of customers who use off-street parking and circumstances for use of off-street parking; and, 2) management of validations, billing, and technology used in off-street parking operations.
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About the course: This self-paced reading activity highlights various articles regarding sustainable mobility alternatives and the impact of a digital transportation infrastructure. Read articles about what considerations to take when planning a parking garage and how to maximize bike share and electric vehicle charging stations. This reading should take approximately 35 minutes. After reading these six articles complete a 10-question quiz on the selected readings.
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About the course: This course will perform a deeper dive on transportation demand management (TDM), its relationship to parking, and how a project can best incorporate TDM to achieve desired results. Specific synergies between Parksmart and LEED for credit opportunities will be highlighted as well as innovative ideas to consider for potential LEED credit. This course consists of a 20-minute video, articles and online resources.
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About the course: The Fundamentals of Parking & Mobility course is a perfect way to acquaint newly-hired parking professionals with the industry to this industry. This course offers an introduction to parking planning, customer relationships, regulations and enforcement, technology, TDM, maintenance and repairs, safety and security, and mobility and the future. Students who complete all of the modules are presented with an assessment. Those who score 70 percent or better on the assessment receive completion certificates.
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About the course: This is an online reading course with a quiz to complete once you finish reading the bundled articles from the April issue of the Parking & Mobility magazine. Read the articles about our industry’s response to COVID-19; including parking pricing strategies and technology improvements. Once all of the articles have been read, you will complete a 10-question quiz.
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This self-paced reading activity highlights future sustainable technologies, mobility hubs and shared parking, greening your parking lot or structure, and utilizing Parksmart and LEED to meet sustainability goals. In addition, the course shares project and program examples to demonstrate the state of the industry in relation to sustainability efforts, outcomes, and application.
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This self-paced reading activity based on the June Issue of Parking & Mobility magazine highlights our industry’s short-term response to the COVID-19 crisis and how to develop recovery plans that are both benchmarked and safe for patrons, employees, and the public.
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Designed for new and experienced parking enforcement officers and other interested parking professionals, this course addresses the roles, qualities, and daily challenges parking enforcement officers face. The reasons why the parking officer needs to know the why’s behind enforcement as well as address and identify available resources.
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On-Demand
There’s a long road ahead of us, but it doesn’t have to be daunting. This session will focus on actions and attitudes intended to better align our approach with the needs of the customer and to encourage our teams to better anticipate the change continuum in our services.
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This is free for members; $99 for non-members.
About the course: Transportation Demand Management continues to evolve and change as the parking, transportation, and mobility industry adapts to the ongoing COVID-19 crisis. Preview new research and data on trends and impacts from IPMI’s COVID-19 Industry Impact & Benchmarking Survey. Traditional TDM strategies in many cases simply do not apply – and every market segment has made changes to programming differently. Join us as we discuss changes in travel modes and behavior as well as explore what’s happening to transit, fleets, TNCs, and micro-mobility options in university, municipal, and academic eco-systems. The panel will examine parking, permits, pricing, and of course, recovery.
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In this video-based eLearning course you will watch a 45-minute video and then answer 10 assessment questions. One of the many areas of significant advancement in parking technology over the last five years is modern Automated Parking Guidance Systems (APGS) for parking structures.
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This self-paced reading activity highlights how the Parksmart Standard and the LEED v4.1 Standard are complimentary. While Parksmart mirrors LEED in many ways, there are also a number of credits and requirements unique to this program.
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