What to Expect
The CAPP practice examination consists of 165 four-option, multiple-choice questions, administered online.
Each multiple-choice question has four answer choices; only one answer is correct. You may stop and start the practice exam at your convenience; the exam will resume where you left off.
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Conflicts are inevitable for anyone who deals with customers, colleagues, or teams. Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict while offering useful techniques for successful communication with coworkers and customers.
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What defines good customer service? It may sound simple, but it’s all about skills, including active listening, positively reframing customer words, understanding nonverbal behaviors, and specific communication techniques. This course is designed for frontline parking personnel and their managers, this one-hour course can revolutionize your organization’s customer interactions.
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Do you know how to develop a financial model and budget for operations and capital planning? Illustrate the fundamentals of bond financing, including the use of bonds to raise capital? This course will equip you to speak the language of finance and understand how to manage your operations (and your bottom line) more effectively.
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In this article-based course, the participant will learn about the sustainability movement in the parking and transportation industries from thought leaders, develop a foundation level understanding of garage certification, and the relationship to IPI's Sustainability Framework and LEED. IPI’s """"""""Framework on Sustainability for Parking Design, Management and Operations"""""""" is illustrated and recaps action items and goals to implement the latest sustainable parking and transportation solutions. Read the detailed case studies of Parksmart-certified garages - Parksmart is the only rating system defining and recognizing sustainable practices in parking structure management, programming, design, and technology.
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Introduction to Parking is a perfect way to acquaint newly-hired parking professionals with the industry and its unique characteristics. This course offers a complete introduction to parking enforcement, on- and off-street parking, revenue control, safety and security, communications, and customer service, to build a foundation to guarantee success. Students who complete all seven modules are presented with a 20-question assessment. Those who score 70 percent or better receive completion certificates.
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Managing the supply of on-street parking is one of the toughest challenges facing any municipality, and it underscores the critical need for a good parking regulations analyst. Success hinges on the identification and consideration of various stakeholders, a knowledge of on-street parking management techniques, and an understanding of the principles behind effective parking regulations.
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Designed for new and experienced parking enforcement officers and other interested parking professionals, this course addresses the myriad situations, duties, and technologies encountered on the job. It covers the basics every parking enforcement officer should know, including parking ordinances, regulations, violation adjudication, and stakeholder expectations. It also equips learners with valuable tools for conflict resolution–one of the key challenges of the parking profession.
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Sustainability in Parking defines how the parking industry works with the triple bottom line of people, planet, and profit. The course includes decisions, actions, and impacts on parking design, facilities, and operations based on IPI's Framework on Sustainability and the Green Garage Certification Program (now Park Smart). This course also offers 2 GBCI credits towards GBCI Credential Maintenance.
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For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
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In this archived webinar, we will look at the reason for enforcement in the scheme of parking management. We will explore the ethics of enforcement and the role of the Parking Enforcement Professional.
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In this archived webinar, we will look at how the parking garage has evolved over the past century and it is still evolving. This webinar will address practical designs to accommodate future flexibility.
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This archived webinar will focus on an overview of the content in the APO matrix, as well as the process and best practices to guide an organization through accreditation or any strategic planning or internal TQM process. Discussion will include feedback from the first recipients of the APO designation.
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This archived webinar will demonstrate how you can obtain the culture of customer service – everyone wants it, but getting there can be a challenge.
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For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
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For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
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Parking Technology Committee. This year’s presentation explores the connected vehicle and its impact on parking. We all hear and see the buzzwords: automated, self-driving, driverless, connected vehicles. But what exactly does it all mean? Will Uber take over the world in 2020? Will parking facilities become less necessary due to the changing landscape? Who pays for a shared vehicle to park, and how? And how does this new technology now being packaged into our vehicles impact the parking industry and your current and future operations?
The presenter will explore the world of connected vehicles and bring a little order and definition to this emerging landscape, showing what technologies are leading the race to bring standardization to the market while making the customer experience frictionless.
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This archived webinar will cover a wide range of topics, from installing physical barriers and signage that offers crisis line information to on-the-scene intervention and post-traumatic care for employees and witnesses.
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The vast majority of employers provide their employees free parking at work, which encourages employees to drive alone. Parking cash-out enables employees to choose cash instead of free, employer-provided parking, substantially reducing the rate at which people drive alone to work. But this has not been implemented broadly. This presentation will provide an overview of cash-out policies; highlight the results of a Federal Highway Administration (FHWA) analysis of six different possible cash-out ordinances, for nine different cities, to estimate their potential impacts; and offer information on the real-world implementation of cash-out policies at the municipal level. A literature review of the impacts of parking pricing and commuter incentives will be shared as part of the presentation.
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Ever wondered just how big your world is? How many parking spaces are there in the United States? How many parking organizations, and parking professionals? What is the true economic impact of our industry?
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Managing the supply of on-street parking is one of the toughest challenges facing any municipality, and it underscores the critical need for a good parking regulations analyst. Success hinges on the identification and consideration of various stakeholders, a knowledge of on-street parking management techniques, and an understanding of the principles behind effective parking regulations.
learn more...
This archived webinar will provide information on Parksmart, the world’s only rating system designed to advance mobility through smarter parking structure design and operation, provides garages with a pathway to harness this opportunity and redefine parking as a transformative force for sustainable mobility in our cities, campuses, entertainment venues and elsewhere. This webinar will address how parking structure owners and operators can utilize Parksmart to enhance bottom lines, embrace environmental responsibility and address emerging trends within the parking and transportation industries.
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This archived presentation walks through three user scenarios and describes how various technologies can be used to inform a consumer about pricing, availability, payment, etc. It explores the use of IPI-DataEx data standard to share information and reviews the major sensor technologies currently used to detect facility occupancy. In addition, the presentation weaves in a short update on Payments – EMV, Chip and Pin, and P2PE to provide a quick refresher on current developments in payments that every owner and operator should be aware.
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Technology is in the spotlight of most discussions when it comes to the future of parking, right? However, have you asked yourself about the people in this industry? How do you make sure your teams give parking customers the same importance you do? This webinar will provide parking owners, directors and vendors with some insights and important tips to engage staff members and prepare them for a great customer service!
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This free archived webinar will provide information on the development of international industry-wide data standards designed to streamline data transfer. Offering one CAPP point, this webinar provides an overview of the IPI-DataEx Standard for parking as well as the international effort to create global standards.
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After a difficult PARCS equipment transition, the University of Cincinnati (UC) needed to find a way to rebrand its image and improve its perception on campus. This presentation will present how UC developed the program, marketing and program ideas that others can take back to their campus, as well as results from the campaign. Participants will be engaged through video, as well as discussion, throughout the presentation which will make them think about their own behaviors when driving.
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Tuesday, September 25, 2018
The Alliance for Parking Data Standards (APDS) will offer this free webinar on the development of the first international industry-wide standard to streamline data transfer in the parking, transportation, and mobility industry. The APDS, a collaboration of the British Parking Association, the European Parking Association, and the International Parking Institute, will develop and maintain the international data standard. This webinar will provide an overview of Version 1.0 of the APDS Standard, and review the technical documents contained in the release. There will be time provided for discussion and your questions at the conclusion of the webinar.
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Becoming a super hero in your city. Whether it's Superman, Spider-man or Wonder Woman, everyone loves a super hero. Hear how you can bring this heroic task to your city by changing the parking. Operate in a way that an administration looks for ways to keep you and not reasons to keep you (Sam Parker); all this can be done with how you promote your parking product.
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For several years we’ve been given the gift of Big Data, available now as a result of connected systems and the internet of things. While we often have access to far more data that can help us make those decisions, it is important to understand what data is actually necessary and what is noise. The skill with which we analyze the data can make the difference between a good and bad outcome. One of the simplest methods in science-based decision making is understanding trends through visualizations at a high level. By monitoring performance on a daily basis using a real-time dashboard or simple graphic depictions of trends, you will know if it is necessary to access more data to make a business decision.
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Wednesday, January 16, 2019 - Thursday, January 16, 2200
Wednesday, February 13, 2019 - Thursday, February 13, 2200
About the course: This is an online reading course with a quiz to complete once you finish reading the bundled articles. Read the articles about sustainable parking and mobility projects, the WELL Building Standard, Parksmart and LEED certification. Recognize how the parking and mobility industry is embracing sustainable concepts and strategies into their programs and projects by reading the seven case studies presented. Discover the fundamentals of the WELL Building Standard through the impacts of our natural and built environments. Identify the synergies between LEED and Parksmart. Once all three articles have been read, you will complete a 10-question quiz.
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Wednesday, March 20, 2019 - Tuesday, March 20, 2300
About the course: This course consists of two parts: 1) the types of customers who use off-street parking and circumstances for use of off-street parking; and, 2) management of validations, billing, and technology used in off-street parking operations.
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Wednesday, July 31, 2019 - Tuesday, July 31, 2300
We wanted to identify and correct inefficiencies present in the medical center’s shuttle system to provide the best ridership experience for users. Our goal was to have a wait time for any shuttle at any stop of 15 minutes or less. Using industrial engineering's operation research optimization methodology, we aimed to achieve the stated goal by eliminating bottlenecks and maximizing route sequences.
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Wednesday, September 18, 2019 - Tuesday, September 18, 2300
Communication is tricky and finding the most effective media (email, phone, text, smoke signal) to share your messages is a constant challenge. Adding to the complexity is the ultimate project delivery method: design build, design bid build, construction manager at risk.
In this discussion, we will define and learn the communication strategies for each major delivery project method.
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About the course: This self-paced reading activity highlights various articles regarding sustainable mobility alternatives and the impact of a digital transportation infrastructure. Read articles about what considerations to take when planning a parking garage and how to maximize bike share and electric vehicle charging stations. This reading should take approximately 35 minutes. After reading these six articles complete a 10-question quiz on the selected readings.
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