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Webinar: 2021 Bundle (2021)

Thursday, October 1, 2020 - Sunday, January 31, 2021


Members can purchase all 2021 Webinars for $299! That's 30% off to train your team all year long!

Offer expires 12/31/2020!- EXTENDED TO 1/31/2021!!
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Webinar: Frictionless Parking: Smoothing Out the Edges for a Seamless Mobility Experience (0221)

Wednesday, February 10, 2021 (2:00 PM-3:00 PM)

Explore the state of the parking, transportation, and mobility industry’s efforts to create a seamless, frictionless, and contactless experience for customers and operators. This session will define the concept of frictionless parking and multiple levels of integration and examine various case studies and applications for both on and off-street operations. The presenters will dive into advantages and disadvantages of systems as well as current (and potential future) technology and strategies to achieve more streamlined operations.
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Webinar: Use Social Listening to Improve Your Customer Service (0321)

Wednesday, March 17, 2021 (2:00 PM-3:00 PM)

Digital marketing is now required. Learn how to use social listening to analyze your organizations
digital footprint and social media presence. Provide responsive and timely campaigns that meet
the needs of your target audience.
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Webinar: Teleworking: An Alternate Mobility Mode (0421)

Wednesday, April 21, 2021 (2:00 PM-3:00 PM)

To address all the issues for making Teleworking an ongoing mobility strategy, we are creating a telework committee. Stakeholders from human resources, technology, safety and ergonomics, employee/union relations, communications, and finance. Transportation Services will coordinate the committee, which will address the physical, legal, supervisory, and training issues and keep teleworking a viable mobility option even after the restrictions of COVID are lifted.
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Webinar: Operational Measures that Produce a Positive Customer Experience and Drive Organizational Success (0521)

Wednesday, May 19, 2021 (2:00 PM-3:00 PM)

Customer expectations change over time. Value drivers evolve. Are your KPIs measuring what is most important in today’s environment? Whether you’ve had a system of measurement in place for years or are just recognizing the need to implement new measures, this course will provide the direction you need to identify and implement a measurement system that hones in on critical interactions, drives better decision-making and ultimately, desired behavior.
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Webinar: The Parking Study is Done. Now What? (0721)

Wednesday, July 14, 2021 (2:00 PM-3:00 PM)

Many of us have found ourselves at the end of an extensive parking study process. There were meetings upon meetings. Parking inventories were completed, and several options sifted through. At the end of the parking study you have a nice, new, shiny document with great recommendations and multiple options. Then the dread sets in - realizing this is where the hard work of implementation begins. You ask yourself, “Where do I start? What do I do next? How do we decide? How do I let the parking customer know about these changes?” This webinar will provide participants with the knowledge of where to begin to implement parking study recommendations and discuss the importance of crafting a good public outreach message and bringing the right mix of stakeholders to the table.
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Webinar: Ask Better Questions, Get Better Answers; Improve Your RFP Procurement Process to Receive Quality Proposals (0821)

Wednesday, August 11, 2021 (2:00 PM-3:00 PM)

Your project’s success or failure hinges on all project phases, and it begins with the written request. Substandard requests for proposals (RFPs) lead to inadequate proposals. If what you request is unclear, overly technical, or conveys a muddled message, the responses you receive will mirror that request. A vague or poorly written RFP can result in a stack of proposals that do not meet your expectations, or worse yet, provide too much information. By contrast, a well-written and concise RFP will not only attract qualified consultants and vendors, but also ensure your organization receives the exact services required and enable you to fast-track your procurement efforts.
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Webinar: Collecting Lost Revenue: The Payment Behind the Parking Payment (0921)

Wednesday, September 15, 2021 (2:00 PM-3:00 PM)

Payment processing is a key part of the parking operation, yet it can quickly become complex and cause bottlenecks - or worse, technical failures.
While parkers may not be aware of what goes on behind a parking transaction, it is vital that this process is fully transparent to you and your operations to ensure a seamless parking and backend experience. Additionally, the on-going pandemic and the damage it continues to leave behind is creating gaps in many cities revenue. Cities must understand their operation’s payment processing in order to recover from these losses and to promote community health and safety.
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Webinar: How US cities can learn from smart city innovations in Europe (1021)

Wednesday, October 20, 2021 (2:00 PM-3:00 PM)

The City of Cologne, Germany has deployed the world's most comprehensive turn-by-turn parking guidance system, leading the way for cities globally to reduce parking search times, traffic congestion, and emissions. Now leading US cities are learning from this and other innovations and deploying similar smart city solutions. We will take a deep-dive into how Cologne reinvented its arrival experience, explore the before and after effects with feedback from citizens and the data gathered by the city. We will also share how Cologne marketed the solution to residents to maximize utilization and ensure citizen satisfaction. Finally, we will extrapolate a set of best practices for how a US city can achieve similar results.
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Webinar: The Truth Behind Common Parking Myths (1121)

Wednesday, November 10, 2021 (2:00 PM-3:00 PM)

While parking structures are an extremely common building type, there are a great deal of misconceptions about them. What is parking fact versus parking fiction? During this webinar, we will debunk a number of common parking myths. Learn about the structural differences between designing for cars and designing for people. Discover the many layers that factor into the cost of a parking stall. Explore the true size of a parking footprint, how that impacts the design process, and much more.
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Webinar: Getting Smart: Strategies in getting started with creating Smart Communities (1221)

Wednesday, December 15, 2021 (2:00 PM-3:00 PM)

These days, everything around us is getting smart! Your house, your car, your watch and the Parking and Mobility Industry is no exception. This can be overwhelming to parking and mobility professionals regardless of if they oversee a mature parking and mobility program or are just getting started. This presentation will introduce participants to the Smart City/Campus/Community concept and help them gain comfort and confidence in beginning their journey towards implementing Smart Infrastructure Solutions.
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